Mars Petcare // 2015 — 2017

Dollar General Transformation
End-to-End Supply Chain Synchronization

A comprehensive supply chain turnaround that shifted a high-growth retail partnership from tactical firefighting to strategic category leadership. By engineering a single source of truth and addressing systemic root causes, we achieved unprecedented efficiency and multiple 'Vendor of the Year' accolades.

93.6% On-Time Perf from 76.3% baseline
-36% Inventory Avg DC Reduction
+57% DC Turns Top Vendor Rank
97.4% Service Level Consistently Maintained

The Strategic Architecture

Solving Independent Workstreams

1

Metric Underperformance & Stabilization

The Challenge

The partnership was plagued by a 'firefighting' culture due to highly unstable metrics—on-time delivery was stalled at 76.3% and forecast accuracy was hovering around 65%, causing constant out-of-stocks and inventory imbalances.

The Strategic Solution

Launched a process optimization initiative to stabilize baselines. I systematically addressed root causes of delivery failures and forecast bias, moving the organization from reactive responses to a proactive, data-governed management model.

2

Cross-Functional Data Integration

The Challenge

Operational intelligence was siloed across retail POS, internal WMS, and demand planning systems. This lack of transparency caused friction between Sales, Category Management, and Manufacturing teams during high-stakes planning cycles.

The Strategic Solution

Engineered a unified dashboard framework that integrated disparate data sources. This 'single source of truth' served as the backbone for weekly cross-functional meetings, ensuring all internal departments and the retailer were acting on the same real-time intelligence.

3

Inventory Velocity & Efficiency

The Challenge

The retailer was carrying excessive safety stock (7.4 days of supply) with low turnover, which tied up capital and increased the risk of obsolescence in a high-volume retail environment.

The Strategic Solution

Optimized order cycles and safety stock parameters based on the new data visibility. We achieved a 36% reduction in average inventory while simultaneously increasing turns by 57%, proving that leaner inventory could still support superior service levels.

4

Strategic Partnership Architecture

The Challenge

The retailer initially viewed Mars as a transactional vendor rather than a strategic partner, limiting opportunities for deep collaboration and long-term value stream improvements.

The Strategic Solution

Led 17 Mars associates through the retailer's formal value stream mapping program. By aligning our operational roadmap with their corporate goals, Mars was ranked as the top vendor for 14 consecutive months and earned the 'Supply Chain Vendor of the Year' award.

Technical Execution

The Toolkit for Transformation

1010data Excel VBA/Macros Retailer POS Analytics Visio WMS / SAP

Lead Role: Customer Supply Chain Manager

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